Housing Manager

Summary: 

The Housing Manager provides leadership, oversight, and direct support to programs serving survivors of domestic violence and sexual assault, with a special focus on promoting safe, affordable housing and economic stability. This position manages emergency and transitional housing services, including Rapid Re-Housing in alignment with the Women’s Center for Advancement’s mission and values.

Essential Duties and Responsibilities:

Administration:

• Oversee the daily operations of the housing program to ensure efficiency and compliance.
• Train, supervise, and mentor WCA Housing Case Managers.
• Review and approve timesheets and monthly financial documentation submitted by Client Support Services Staff.
• Oversee data entry in the Osnium database system.
• Participate in team meetings with collaborative partners.
• Maintain client files and complete assigned reports.
• Represent WCA at HUD, Threshold CoC, and City of Omaha housing meetings alongside the Client Support Services Director.
• Work with other members of the WCA to maintain an updated list of community resources.
• Compile quantitative and qualitative data and work with the Client Support Services Director and Quality & Compliance Officer to ensure grant reports are accurate and submitted on time.
• Ensure accurate, timely, and confidential management of client files.
• Develop and maintain good working relationships with key local (CoC) and statewide/federal contacts (HUD).
• Maintain professional and effective working relationships with other organizations, community leaders, and WCA’s staff and volunteers.
• Foster an inclusive and safe office environment in which all clients are treated equally, regardless of race, ethnicity, national origin, disability, sex, sexual orientation, gender expression, gender identity, or religion.
• Perform other duties as assigned.

Housing Client Support Service:

Housing Manager will work to identify, screen, and serve eligible clients through the WCA Housing Program intake process

• Conduct client intake interviews and assessments to accept, deny, and refer applicants.
• Travel is required, includes use of personal vehicle.
• Complete all required monthly, quarterly, and annual reports.
• Provide ongoing case management support through in-office, phone, and in-person contact, with a focus on long-term housing stability, financial literacy, and goal achievement. Maintain client files and complete reports.
• Develop and maintain mutual relationships with housing providers (e.g.: local apartment complexes, supportive housing agencies, and housing nonprofits)
• Maintain accurate data entry and reporting in the Homeless Management Information System (HMIS).
• Assist in administrative duties related to grant administration as assigned.
• Perform other program related duties as assigned

Additional Management Responsibilities:

• Serve as the Manager On-Duty (MOD) on a rotating basis to respond to urgent needs of staff providing services to clients.
• Assist with on-call shifts as needed to ensure 24-hour advocacy coverage for hospitals and law enforcement.
• Provide advocacy on behalf of Housing clients working with community-based systems such as law enforcement, courts, social services, mental health providers, and substance abuse services. 
• Identify resources within the community and maintain good working relationships with community programs that also offer assistance to clients. 
• Immediately report suspected child abuse and neglect to Child Protection Services.
• Support other direct service activities as needed, including advocacy and referral. 

Training and Community Engagement:

• Identify training and professional development opportunities for the staff under your supervision.
• Work with other members of the WCA to maintain an updated list of community resources for Housing Clients.
• Present information to community groups.
• Perform other program-related duties as assigned.

Education and Experience:

A Bachelor’s degree and three to five years of direct service and case management experience are required. A master’s Degree in Social Work, Criminal Justice, public Administration, or a related field is preferred. One to three years of previous experience supervising in a social services environment is also preferred. WCA also strongly values the personal, lived experience of individuals from all backgrounds.

Qualifications:

• Ability to work with a diverse client population and cultural backgrounds.
• Understanding of the impact of domestic violence, sexual assault, and stalking on survivors.
• Knowledge of community resources.
• An ability to work as an advocate in various settings such as, but not limited to: criminal justice system, civil court, hospitals, outside agencies, and businesses.
• Ability to work with clients in crises while remaining calm, positive, and client-centered.
• Ability to supervise client-facing staff in a social service setting.
• Ability to problem solve with clients.
• Ability to collaborate and foster teamwork across programs.
• Ability to multi-task.
• Ability to answer the on-call phone if assigned on-call shifts.
• Ability to provide own transportation to community meetings, agencies, etc.
• Ability to speak, read, and write in Spanish fluently preferred.
• Excellent written and verbal communication skills

• Strong de-escalation and conflict-resolution skills.
• Good working knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Internet, and database programs.
• Regular and predictable attendance is required.
• Maintain confidentiality standards of the agency.

Work Hours and Working Conditions:

• Work hours will be 8 am - 5 pm, with occasional evenings and weekends.
• Assistance with on-call phone coverage (Scheduled coverage once a month).
• This position is primarily in-office and may include occasional community outreach or client visits.

Physical Requirements:

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee will be in a normal office environment and will be required to sit, stand, walk, and occasionally lift and/or move up to 10 pounds. In addition, the employee will be required to drive to other locations and carry presentation materials to conduct company business.

WCA is an E-Verify employer and will provide the necessary information from each new employee’s Form 1-9 to confirm work authorization.